View FAQ by Topic

Generally Asked Questions

Can treats be customised? +

Yes, we do customize treats based on your pets requirements. Please do get in touch with us via what’s app on 9326904177 for the same.

What is the manufacturing process of your products? +

Our meats, fish and vegetables arrive at our factory raw and fresh. We immediately cut or mince our products and prepare them for drying. Our specialised 48 hour drying method optimises the nutritional benefits of our raw product. The science is simple. The duration and manner of the method works to keep the essential nutrients locked into the food. Finally it is important to let you know for peace of mind that we only source our raw product from licensed establishments and that they are government certified. Our products are 100% fresh and we guarantee no antibiotics, fillers or chemical preservatives are added.

What ingredients do you use in your dog treats? +

We use only natural, high-quality ingredients in our treats. Each product is made with wholesome ingredients like real meat, fruits, and vegetables, ensuring your dog gets the best nutrition.

Are your treats suitable for all dog breeds and sizes? +

Yes! Our treats are formulated to be safe and beneficial for dogs of all breeds and sizes. However, we recommend supervising your dog while they enjoy their treats, especially for smaller breeds.

Can these treats help with my dog's behavior? +

Absolutely! Our treats are designed not only to be delicious but also to support a healthy mind and body, which can positively impact your dog's behavior and mood.

Can I use these treats for training? +

Definitely! Our treats are perfect for training sessions. Their tasty flavor and healthy ingredients make them an excellent motivator for your dog.

What if my dog has food allergies? +

We recommend checking the ingredient list carefully for any potential allergens. If you’re unsure, consult your veterinarian before introducing new treats into your dog’s diet.

How can I order your treats? +

You can easily order our treats directly through our website. Just browse our selection, add your favorites to your cart, and proceed to checkout!

Shipping & Delivery

How long will my Delivery take? +

Our dispatch times are anywhere between 1-4 days as we make everything fresh and handmade
Delivery time will be dependent on the location and shipping method chosen between express & regular.

How can I track my order? +

You can log into your account and track your order. We will also send you tracking details via email.

What if my order is damaged or I have received the wrong order? +

If any of our products are delivered damaged or an error in your delivery has occurred, a refund or exchange will be issued. Please note, the products must be returned unused and in its original packaging. All notifications for refunds & exchanges must be made within 24 hours of delivery. Once the damage or error is confirmed by us, an exchange or refund will be issued to you within seven days.

Storage

How do I store the Treats? +

For optimal freshness, store your treats in a cool, dry place. We recommend sealing the bag tightly after each use. Some treats may also be refrigerated for extended freshness. Please keep away from Moisture

Modes Of Payment

What are the modes of payment accepted? +

Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.